“My husband and I were looking to invest in our first property and we were given the details from Jenny at Prestige properties. We could not thank her and Amanda enough for all the help they provided us. From beginning to end nothing was ever difficult from the team. Who would have thought that buying our first investment property would be so stress free. We highly recommend Jenny and Amanda and we look forward to building up that portfolio with the team. Thanks again Jenny and Amanda! We will be in touch in the near future on building that portfolio!”
— Hazel
Privacy Policy
Effective date: 30 June 2026
Business: JD & AM PROPERTIES PTY LTD trading as Prestige Property Consulting.com.au
Website: https://www.prestigepropertyconsulting.com.au
Prestige Property Consulting.com.au respects your privacy and is committed to handling personal information in accordance with the Privacy Act 1988 (Cth), including the Australian Privacy Principles, and other applicable laws.austrac.gov+1 This Privacy Policy explains how personal information is collected, held, used and disclosed through the website and in the course of providing buyer’s agency and related real estate services.
This Privacy Policy should be read together with any appointment form, privacy notice, consent form, AML/CTF notice, authority, disclosure or service agreement provided to a client. Where a signed client agreement or statutory notice contains a more specific privacy, identity verification or AML/CTF consent, that document will also apply to the extent permitted by law.
1. What information may be collected
Prestige Property Consulting.com.au may collect personal information that is reasonably necessary to operate the website, respond to enquiries, assess whether services can be provided, and deliver buyer’s agency and related services. The information collected may include:
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name, postal address, email address and phone number;
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property search criteria, budget information, preferred locations and transaction requirements;
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information about a person or entity a client acts for, including company, trust, partnership, director, shareholder, beneficiary, appointor, controller or beneficial ownership information where relevant;
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proof of identity information such as date of birth, copies of identification documents, photographs, signatures and verification results;
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financial or transaction-related information reasonably required to understand a proposed property transaction or carry out compliance checks;
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communications sent through the website, email, phone, forms or social media;
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website usage information such as IP address, browser type, pages viewed, dates and times of access, referring pages and device or session data collected through standard website analytics or cookies; and
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any other information voluntarily provided.
If sensitive information is collected, it will only be collected where reasonably necessary and permitted by law, including with consent or where collection is required or authorised by law.austrac.gov+1
2. How information is collected
Personal information may be collected directly when a person:
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completes a website enquiry form;
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contacts the business by phone, email, SMS or social media;
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engages the business for buyer’s agency or related services;
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signs an appointment, authority, consent or other service document; or
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provides identity or verification material for compliance purposes.
Information may also be collected from third parties where permitted, including referrers, solicitors, conveyancers, mortgage brokers, accountants, identity verification providers, AML/CTF service providers, other real estate professionals, public registers, data providers and government authorities.
3. Why information is collected, held, used and disclosed
Prestige Property Consulting may collect, hold, use and disclose personal information for purposes including:
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responding to enquiries and communicating with prospective and existing clients;
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assessing client needs and suitability for services;
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locating, evaluating and negotiating potential property purchases;
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preparing or administering appointments, authorities, invoices and transaction records;
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carrying out identity verification, customer due diligence, ongoing due diligence, screening, risk assessment, record-keeping and related compliance activities;
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complying with legal and regulatory obligations, including under anti-money laundering and counter-terrorism financing laws;
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engaging service providers who assist with administration, technology, website hosting, CRM, document signing, identity verification, marketing, legal, accounting, compliance or dispute resolution functions;
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improving the website, services and user experience; and
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direct marketing where permitted by law, unless the recipient opts out.
4. AML/CTF compliance and customer due diligence
From 1 July 2026, real estate businesses that provide designated services, including buyer’s and seller’s agent services with an Australian connection, are subject to AML/CTF obligations and must complete the necessary steps to know their customer before starting to provide a designated service.austrac.gov+1 AUSTRAC also states that newly regulated real estate businesses are expected to be enrolled, have an AML program, appoint an AML/CTF Compliance Officer, train staff and be ready to ask clients questions and report suspicious activity from 1 July 2026.
Accordingly, Prestige Property Consulting may request information and documents reasonably required to identify a client, verify identity, understand ownership or control structures, determine whether a person acts on behalf of another person, assess the purpose and nature of a proposed transaction, and otherwise carry out customer due diligence and related compliance checks.austrac.gov+1
This may include collecting and verifying personal information and, where reasonably necessary, sensitive information for AML/CTF compliance purposes. It may also include information about associated persons or persons on whose behalf a client is acting, where the law or a risk-based compliance process requires that information.
If requested information is not provided, cannot be verified, appears inconsistent, or gives rise to compliance concerns, Prestige Property Consulting may be unable to commence services, may suspend or limit services, may decline to act, or may terminate an engagement to the extent permitted by law and the applicable client agreement.
5. Disclosure of information
Prestige Property Consulting may disclose personal information where reasonably necessary for the purposes described above, including to:
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employees, contractors and related entities;
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identity verification providers and AML/CTF compliance providers, including AML Partners where engaged to assist with compliance processes;
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professional advisers such as lawyers, accountants, compliance consultants and insurers;
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software, cloud storage, CRM, digital signing, communications and website service providers;
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other reporting entities, government agencies, regulators, law enforcement bodies or AUSTRAC where required or permitted by law; and
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other real estate professionals, selling agents, developers, service providers or transaction participants where reasonably necessary to progress a property search or purchase transaction.
The updated REIQ buyer appointment wording contemplates disclosure to external AML/CTF service providers, other reporting entities, identity verification providers, professional advisers, government authorities including AUSTRAC, and other real estate professionals where necessary for AML/CTF compliance purposes or otherwise permitted or required by law. This Privacy Policy is intended to reflect those disclosure pathways for Prestige Property Consulting’s website and service operations.
6. AML Partners
Prestige Property Consulting.com.au may use AML Partners as an external compliance service provider to help administer identity verification, customer due diligence and related AML/CTF compliance functions. Where AML Partners or another external provider is engaged, relevant personal information may be shared with that provider to the extent reasonably necessary for those compliance purposes and subject to contractual or legal controls that apply to the provider relationship.
AML Partners states in its online privacy policy that it retains and uses personal information as necessary to provide services, comply with legal obligations, resolve disputes and enforce policies, and that website usage information may also be collected through standard online tools such as cookies and log files. Individuals should also review the privacy policy of any third-party provider used in connection with compliance services because those providers may handle information under their own policies and legal obligations.
7. Website analytics, cookies and online tracking
The website may use cookies, analytics tools and similar technologies to understand traffic, measure usage, improve functionality and support marketing activity. These technologies may collect technical and usage information such as IP address, device type, browser type, referring pages, pages visited and time spent on the site.
Most browsers allow cookies to be refused or deleted, although disabling cookies may affect website functionality.
8. Storage and security
Prestige Property Consulting.com.au takes reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure. Information may be stored in electronic systems, cloud platforms, email systems, secure document repositories, CRM systems and with specialist service providers used to support business operations and compliance functions.
No method of internet transmission or electronic storage is completely secure, so absolute security cannot be guaranteed.
9. Overseas disclosure
Some technology, cloud or compliance service providers may store or process information outside Australia, depending on their systems and subcontractors.\Where overseas disclosure occurs, reasonable steps will be taken to ensure the provider handles personal information in a manner consistent with applicable privacy obligations, except where an exception under law applies.
10. Direct marketing
Prestige Property Consulting.com.au may use contact details to send updates about services, market insights, property-related content or business news where permitted by law. A recipient may opt out of marketing communications at any time using the unsubscribe facility or by contacting the business directly.
11. Access and correction
A person may request access to personal information held about them, and may request correction if the information is inaccurate, out of date, incomplete, irrelevant or misleading. Requests may be refused in some circumstances permitted by law, in which case reasons will usually be provided.
12. Complaints
If a person has a complaint about how personal information has been handled, they should contact Prestige Property Consulting.com.au using the contact details on the website. The complaint will be reviewed and a response will be provided within a reasonable period.
If the issue is not resolved, a complaint may be made to the Office of the Australian Information Commissioner.
13. Changes to this policy
This Privacy Policy may be updated from time to time to reflect legal, regulatory, operational or technology changes, including changes to AML/CTF obligations and service provider arrangements. The current version should be published on the website.